Manager, Food Services
University of Utah
Salt Lake City, UT
Full-time
Food Service
Posted on March 28, 2024
Announcement
Details
Open Date
02/23/2024
Requisition Number
PRN37786B
Job Title
Manager, Food Services
Working Title
Starbucks Manager
Job Grade
E
FLSA Code
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
M- F, 8a-5p, some weekends, holidays, and late nights
VP Area
President
Department
00435 - University Campus Store
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$60,000 - $65,000 DOE
Close Date
05/23/2024
Open Until Filled
No
Job Summary
The University of Utah Campus Store is seeking a Starbucks Manager who will work directly under the Frontline Administrative Manager to manage the University Campus Store Starbucks location.
Under the general direction of the Frontline Administrative Manager and Starbucks District Manager, this position is responsible for planning, organizing, directing, and controlling all aspects of the Campus Store's Starbucks location. This position is responsible for contributing to the success of the Campus Store and maintaining the Starbucks Experience for its customers. The store manager is required to exercise regular discretion in managing the overall operation of the department. A majority of time is spent supervising and directing the workforce, making staffing decisions, ensuring customer satisfaction and product quality, managing the department's financial performance, and managing safety and security within the department. Under minimal supervision, this manager will also be responsible for planning, organizing, directing, and/or controlling all aspects pertaining to food service functions of assigned department's internal and external customer service, human resource, and financial management operations pertaining to areas including (but not limited to) menu planning, training, certification/permit monitoring, ordering and inventory management, storage, promotion execution, and scheduling. Lastly, this position will be responsible for helping open/close the store, and punctuality will be a key to success.
The University of Utah is the state's public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the university and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.
At the University Campus Store, we are dedicated to supporting the mission of the university, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long‐term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and university students, faculty, staff and guests.
In the addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:
11 paid Holidays per year
14.2% employer contribution to retirement, where you pay nothing.**
Free UTA public transportation pass
Basic Life Insurance provided up to $25,000.
50% tuition reduction for employee, spouse, after 6 – 12 months of employment and dependent children after 3 years of full-time employment
Health coverage options that are both affordable and allow for access to care through the University of Utah health system.
Paid parental leave (in addition to FMLA), if qualified
Professional development opportunities
Options for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are available.
Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.
** For the majority of employees, the University contributes an amount equal to 14.2% of pay to a 401(a) Retirement Plan. If you previously worked for the University and were enrolled in a Utah Retirement Systems (URS) retirement plan, Utah law requires that you be re-enrolled in the same URS plan upon rehire. If you were enrolled in a URS plan with another employer and wish to be enrolled during your University employment, you must complete the Irrevocable Election (online at https://benefits.utah.edu/retirement-plan-election/) before your first paycheck. Only employees who are residents of the United States and those holding H-1B Visas are eligible for retirement benefits.
Responsibilities
Leadership
Setting goals for the work group, developing organizational capability, and modeling how we work together.
Maintains a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example.
Displays a customer-comes-first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to meet operational and organizational objectives.
Manages with integrity, honesty, and knowledge while promoting the culture, values, and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement, and uses these findings to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution
Developing strategic and operational plans for the work group, managing execution, and measuring results.
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately to ensure effective store operations.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management, and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance with an emphasis on COGS and personnel cost.
Partner Development & Team Building
Providing partners with coaching, feedback, and developmental opportunities and building effective teams
Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
Challenges and inspires partners to achieve business results.
Challenges and inspires team members to achieve business results.
Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs, and concerns.
Ensures partners adhere to legal and operational compliance requirements.
Ensures team members adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
At least three years retail experience
Entrepreneurial mentality with experience in a sales focused environment
At least three years restaurant/cafe experience
Experience analyzing financial reports
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
02/23/2024
Requisition Number
PRN37786B
Job Title
Manager, Food Services
Working Title
Starbucks Manager
Job Grade
E
FLSA Code
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
M- F, 8a-5p, some weekends, holidays, and late nights
VP Area
President
Department
00435 - University Campus Store
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$60,000 - $65,000 DOE
Close Date
05/23/2024
Open Until Filled
No
Job Summary
The University of Utah Campus Store is seeking a Starbucks Manager who will work directly under the Frontline Administrative Manager to manage the University Campus Store Starbucks location.
Under the general direction of the Frontline Administrative Manager and Starbucks District Manager, this position is responsible for planning, organizing, directing, and controlling all aspects of the Campus Store's Starbucks location. This position is responsible for contributing to the success of the Campus Store and maintaining the Starbucks Experience for its customers. The store manager is required to exercise regular discretion in managing the overall operation of the department. A majority of time is spent supervising and directing the workforce, making staffing decisions, ensuring customer satisfaction and product quality, managing the department's financial performance, and managing safety and security within the department. Under minimal supervision, this manager will also be responsible for planning, organizing, directing, and/or controlling all aspects pertaining to food service functions of assigned department's internal and external customer service, human resource, and financial management operations pertaining to areas including (but not limited to) menu planning, training, certification/permit monitoring, ordering and inventory management, storage, promotion execution, and scheduling. Lastly, this position will be responsible for helping open/close the store, and punctuality will be a key to success.
The University of Utah is the state's public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the university and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.
At the University Campus Store, we are dedicated to supporting the mission of the university, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long‐term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and university students, faculty, staff and guests.
In the addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:
11 paid Holidays per year
14.2% employer contribution to retirement, where you pay nothing.**
Free UTA public transportation pass
Basic Life Insurance provided up to $25,000.
50% tuition reduction for employee, spouse, after 6 – 12 months of employment and dependent children after 3 years of full-time employment
Health coverage options that are both affordable and allow for access to care through the University of Utah health system.
Paid parental leave (in addition to FMLA), if qualified
Professional development opportunities
Options for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are available.
Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.
** For the majority of employees, the University contributes an amount equal to 14.2% of pay to a 401(a) Retirement Plan. If you previously worked for the University and were enrolled in a Utah Retirement Systems (URS) retirement plan, Utah law requires that you be re-enrolled in the same URS plan upon rehire. If you were enrolled in a URS plan with another employer and wish to be enrolled during your University employment, you must complete the Irrevocable Election (online at https://benefits.utah.edu/retirement-plan-election/) before your first paycheck. Only employees who are residents of the United States and those holding H-1B Visas are eligible for retirement benefits.
Responsibilities
Leadership
Setting goals for the work group, developing organizational capability, and modeling how we work together.
Maintains a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example.
Displays a customer-comes-first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to meet operational and organizational objectives.
Manages with integrity, honesty, and knowledge while promoting the culture, values, and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement, and uses these findings to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution
Developing strategic and operational plans for the work group, managing execution, and measuring results.
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately to ensure effective store operations.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management, and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance with an emphasis on COGS and personnel cost.
Partner Development & Team Building
Providing partners with coaching, feedback, and developmental opportunities and building effective teams
Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
Challenges and inspires partners to achieve business results.
Challenges and inspires team members to achieve business results.
Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs, and concerns.
Ensures partners adhere to legal and operational compliance requirements.
Ensures team members adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
At least three years retail experience
Entrepreneurial mentality with experience in a sales focused environment
At least three years restaurant/cafe experience
Experience analyzing financial reports
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more
Required Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
