Patient Financial Services Rep/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on April 17, 2024
Posting Details
Posting Details
Job Title
Patient Financial Services Rep/UKHC
Requisition Number
RE44927
Working Title
Patient Financial Services Representative (Turfland)
Department Name
H4027: REV Cycle MGT-PFE
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position screens uninsured and under-insured patients for Medicaid, Disability, and other programs to help meet their financial responsibilities. This position requires the ability to work with a laptop computer performing tasks such as data entry, and repetitive motions (such as typing), and walking to the patient's bedside requires standing or walking with objects up to 10 lbs. while completing tasks.
Shift
Monday through Friday, 8:00am-4:30pm.
Job Summary
A Patient Financial Services Representative's primary responsibilities include screening patients for Medicaid, financial assistance, and disability, department-specific tasks, administrative duties, communication skills, and accurate documentation. Representatives ensure department policy and procedure are fully understood and followed. Representatives' duties include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful resolution of accounts. This position is not a remote work position and reports on campus. This is a fully on-site position at the UKHC Turfland location.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate's degree; third party insurance claims follow-up/collections experience; medical, office and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.
Deadline to Apply
04/23/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Financial Services Rep/UKHC
Requisition Number
RE44927
Working Title
Patient Financial Services Representative (Turfland)
Department Name
H4027: REV Cycle MGT-PFE
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position screens uninsured and under-insured patients for Medicaid, Disability, and other programs to help meet their financial responsibilities. This position requires the ability to work with a laptop computer performing tasks such as data entry, and repetitive motions (such as typing), and walking to the patient's bedside requires standing or walking with objects up to 10 lbs. while completing tasks.
Shift
Monday through Friday, 8:00am-4:30pm.
Job Summary
A Patient Financial Services Representative's primary responsibilities include screening patients for Medicaid, financial assistance, and disability, department-specific tasks, administrative duties, communication skills, and accurate documentation. Representatives ensure department policy and procedure are fully understood and followed. Representatives' duties include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful resolution of accounts. This position is not a remote work position and reports on campus. This is a fully on-site position at the UKHC Turfland location.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate's degree; third party insurance claims follow-up/collections experience; medical, office and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.
Deadline to Apply
04/23/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
- None
- Basic
- Average
- Proficient
- Expert
- * Do you have paid employment experience working with health and/or pharmacy insurance and coverage?
- Yes, I have paid employment experience working with health insurance coverage.
- Yes, I have paid employment experience working with pharmacy insurance coverage.
- Yes, I have paid employment experience working with both health and pharmacy insurance coverage.
- No, I do not have any paid employment experience with either health or pharmacy insurance coverage.
- * Please choose the answer that best describes your amount of paid employment experience working with patient financial processes.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Do you have employment experience acting as a patient advocate? If so, please give a brief overview of your involvement.
(Open Ended Question) - * Please explain why you are interested in this particular position.
(Open Ended Question) - * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- Indeed.com
- A Colleague, Friend and/or Family Member
- None of the Above
- AUTM.net (Assoc. of University Technology Managers)
- KyBar.org (Kentucky Bar Assoc.)
- LinkedIn.com
Required Documents
- Resume
- Cover Letter
