Appt Scheduler / Phone Attendant
Physicians Clinic of Iowa, PC
Cedar Rapids, IA
Full-time
Call Center / Customer Service
Posted on April 21, 2022
Physicians’ Clinic of Iowa is seeking a fulltime Appointment Scheduler/Phone Triage for our new Department of Pediatrics. This individual will answer, assist, and/or triage patients calling into or arriving in the department.
Other duties include but not limited to:
- Handle incoming calls for direct patient care questions or needs for all providers.
- Schedule appointments as requested by referring providers or patients.
- Accurately and efficiently document patient calls/inquiries and task physician and/or nursing team in Electronic Health Record system
- Patient check out duties
Requirements:
- The successful candidate must maintain patient confidentiality and demonstrate a high level of professionalism at all times.
- The qualified individual will be patient focused, possess excellent, written and oral, communication skills, and must work well with team members as well as individually.
- Must also have a high level of comfort in working with computer systems.
- Medical office experience preferred but not required.
We are an excellent employer offer competitive salary, benefits, no nights or weekends, paid holidays, and a generous paid time off program.
PCI is E.O.E.
Pre-employment drug screen and background check required.
PCI is a tobacco free workplace.
Will be subject to PCI’s vaccine or testing policy.