|The Hancock Physician Network is a group of experienced physicians specializing in internal medicine, family practice, OB/GYN, pediatrics, pulmonary medicine, and behavioral health. We provide the highest-quality care-with kindness and professionalism-to the patients and families we serve.
Our Mission is to improve the health of patients and families in the communities we serve with respect, integrity, and clinical excellence.
Position Purpose: An exempt position responsible for providing professional social work services to patients and families including direct counseling services for substance use disorder and mental health, crisis intervention, and coordination of community services/resources. Performance of duties may be autonomous and self-directed as part of an interdisciplinary team.
- Demonstrated communication skills to effectively communicate with management, providers, and patients.
- Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
- Demonstrated ability in handling patient confidentiality.
- Ability to work with peers in a team situation and create a positive work environment for team members.
- Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and
- Web-based applications. Required to check e-mail daily and use as a source of internal
- and external communication. Required to understand and utilize electronic medical record technology.
The following list describes the essential duties of this role. Individuals in this role may not perform all these duties, or may perform additional, related duties not listed here.
- Demonstrates the following competencies:
- Conducts comprehensive, culturally sensitive psychosocial assessments, develops care plans, and provides addiction counseling (in an individual and group setting), and crisis intervention services to individuals and families.
- Coordinates services with appropriate clinic and community resources.
- Provides information and education about health/mental issues to individual patients and to groups.
- Documents assessments, interventions, and treatment data in medical record.
- Provides social work consultation to clinic staff and community providers as appropriate.
- Serves as liaison to community health care network
- Caring, compassionate, and approachable in all customer contacts
- Privacy – respects customers’ right to privacy and modesty
- Confidentiality – maintains customers’ confidentiality
- Telephone etiquette – speaks so that customers hear a smile
- Appearance – takes personal ownership in appearance and that of work environment
- Initiative – takes necessary steps to fix problems immediately
- Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
- Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
- Customer information/education – provides customers with the best information needed to make informed choices
Relationship Competencies/Work Group Competencies
- Demonstrates advocacy, respect and truth telling
- Demonstrates accountability for own actions
- Demonstrates ability to respectfully address interpersonal conflicts
- Takes initiative to help others
- Demonstrates a learning attitude toward solving problems
- Demonstrates openness to change and new learning
- Reports to work on time and has regular attendance
- Adheres to practice defined dress code
- Attends Staff meetings
- Respects the needs, expectations, and rights of all individuals
- Advocates the rights of all to a safe environment
- Uses sensitivity to cultural diversity to guide decision-making
- Identifies work processes and strives to reduce cost and increase satisfaction
- Identifies customers and demonstrates understanding of customers’ expectations
- Actively works to increase satisfaction of all
- Monitors customers’ satisfaction
- Takes active role in department process improvement efforts; demonstrates understanding of outcomes
- Demonstrates an understanding of responsibilities
- Demonstrates diagnostic thinking/reasoning
- Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
- Prioritizes workplace safety
Required Experience: Minimum of two years of experience in addiction treatment and social work with a broad background with diverse patient populations, preferably in a medical setting.
Required Education: Master’s degree in addiction, or social work degree from an accredited school of social work with certification in addiction treatment. LCSW, LCAC preferred.
Required License: Current Indiana Clinical Addiction Counseling license required.
|We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.