Director of Human Resources

Gaston College   Charlotte, NC   Full-time     Human Resources
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Posted on April 11, 2021


The Director - Human Resources leads, guides, supervises, and directs the day-to-day operational aspects and personnel of the Office of Human Resources, which includes responsibility for talent acquisition, compensation and benefits administration, performance management, professional development, employee relations, diversity, equity, and inclusion (DEI), policy and procedure administration, environmental, health, and safety (EHS), and general HR-related compliance for the College and its three campuses. Position reports to the Vice President for Administrative Services/CHRO.


  1. Lead, guide, supervise, and direct the Office of Human Resources, which is staffed with professional personnel responsible for day-to-day activities in support of all major aspects of human resources, DEI, Professional Development, and EHS.
  2. Lead, guide, and direct the College’s Talent Acquisition process including needs analysis, position description development and evaluation, search committee/interviewing training, background and reference checks, I-9 administration, employment offers, and new hire onboarding and system administration.
  3. In collaboration with Academic Affairs, review and verify instructor credentials to ensure they meet or exceed accreditation standards as per the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
  4. Analyze, manage, and direct compensation and benefits plans and programs (e.g., the NC State Retirement (TSERS), 401(k), and 457 plans and annuities and State Health Plan, and non-state plans such as Dental, Vision, Flex Spending, Employee Assistance Program, Life Insurance, Short-Term Disability, and Long-Term Disability) to reflect trends and propose changes to optimize competitiveness. Oversee the administration of claims filing, verifications, and retirement applications, including issue resolution. Update manuals and related information as needed.
  5. Provide direction and coaching for performance management and development to foster employee success including probationary and annual performance appraisals and development plans. Analyze key data and develop and recommend strategies for improvement.
  6. Lead, guide, and direct the College’s Professional Development Program, including Training Needs Analysis, recordkeeping, and administration and ongoing development of the Learning Management System (LMS).  
  7. Develop and conduct, or guide the development of, training sessions and workshops on a variety of relevant professional development topics as needed and oversee the College’s Annual Professional Development Day. Oversee the annual local school district(s) teacher certification event. 
  8. Assist in the development, implementation, and coordination of supervisory and leadership development to increase knowledge, skills, and abilities on matters such as organizational development and awareness, policy and procedure interpretation and administration, interpersonal communication and coaching, performance management and development, employee relations, environmental, health, safety, and security, and state and federal employment law and regulations and administrative code. 
  9. Lead, guide, direct, or assist with activities focused on organizational development and employee engagement including service and other recognition programs.
  10. Coach and advise employees and supervisors to foster positive employee relations. Encourage, implement, and coordinate proactive approaches to resolve conflicts.
  11. As needed, conduct, coordinate, and/or assist with internal investigations including Title IX. 
  12. Champion Diversity, Equity, and Inclusion (DEI) for all students and employees including strategic planning, program development, and training and development.
  13. Develop and maintain human resources and human resources-related policies and procedures including interpretation, implementation and education.  In collaboration with others, lead the policy and procedure review process and chair the Policy Review Committee.
  14. Responsible for the administration of key processes and programs including secondary employment, issuance of intent to employ notices, and employment contracts as per policy.
  15. Lead, guide and direct the College's Environmental, Health, and Safety (EHS) program to promote and encourage safe practices throughout the College and achieve compliance with applicable regulations including safety inspections, loss prevention, compliance audits, Job Safety Analysis (JSAs), reports, EHS documentation, postings, and recordkeeping (e.g., OSHA 300 Log). Maintain and update the College's Safety Manual and Emergency Response Guide, as needed, and oversee and direct the administration of Workers' Compensation (state and local) including accident investigations, root cause analysis, and implementation of improvement plans.  
  16. Ensure compliance with all required standards and policies and maintain compliance with federal and state employment laws and regulations. 
  17. Oversee, review, and audit monthly payroll processes from a human resources perspective including compensation and benefit administration and longevity payments.
  18. Responsible for the timely and accurate submission of the Staff Information Report.
  19. Oversee, review, and audit the administration of leaves of absence and related plans and processes such as sick, vacation, bereavement, Family Medical Leave (FMLA), ADA, and Workers’ Compensation for consistency and compliance.  
  20. Regularly evaluate HR and HR-related programs and processes and develop improvement strategies to optimize effectiveness and efficiencies. 
  21. Maintain and expect from others in the department a strong commitment and practice to excellent customer service. 
  22. Actively participate in various internal and external audits as a representative of the HR function. 
  23. Develop, maintain, and manage departmental budgets. 
  24. Maintain a high standard of professionalism in representing the College including confidentiality in all aspects of the position’s duties and responsibilities and adherence to policies, procedures, and other established guidelines as appropriate.  Adhere to professional accountability and accept responsibility for managing situations and problems.  Work cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and College goals and objectives, and provide a high-level of service to customers by establishing and maintaining effective relationships and partnerships.  
  25. Perform other duties as assigned including special projects.   



  • Bachelor's degree in human resources, business, or related field required, Master's degree preferred.  
  • SPHR, SHRM-SCP, or other relevant professional certifications preferred. 



  • At least five (5) years’ progressive human resources experience with a strong generalist knowledge and background of the major facets of the human resources profession. 
  • At least three (3) years’ supervisory and leadership experience leading, guiding, managing, and directing a human resources department and personnel at the manager, director, or equivalent level.
  • Working knowledge of applicable state and federal employment laws and regulations.
  • Working experience in successfully handling employee relations matters. 
  • Demonstrated ability to lead the development and implementation of complex projects.
  • Excellent interpersonal and verbal and written communication skills.
  • Excellent organizational skills with the ability to prioritize and handle multiple assignments with a high attention to detail. 
  • Computer proficiency and technical aptitude with the ability to utilize MS Office Suite.
  • Demonstrated ability to partner and collaborate with others to effectively drive change, achieve organizational goals and objectives, and develop strong trusting relationships to gain support and achieve results. 
  • Demonstrated background to work independently, as part of a team, and with individuals from diverse backgrounds. 
  • Must be able to adapt to a fast-paced environment with rapidly changing priorities and a high volume of information flow. Must be able and flexible to work any shift as required at any time.  
  • Working knowledge of training and development, environment, health, and safety, Title IX, and laws and codes pertaining to a NC state agency/community college preferred.