Administrative Support Assistant II

California State University, Stanislaus   Turlock, CA   Full-time     Administration / Clerical
Posted on May 2, 2024
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Administrative Support Assistant II


Job no: 538149
Department: Business & Finance
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Summary
Full-time position available on or after June 10, 2024 for University Police.

Under general supervision of the Police Captain or Lieutenant, the incumbent is responsible for front counter customer service and support for daily University Police operations which include Parking Management Bureau (PMB), Live Scan and Parking operations. Incumbents assigned to this classification may be required to use a variety of office support technology and systems including: one or more word processing and spreadsheet packages; use of a mainframe computer to enter data and generate reports; maintenance of a workstation or PC-based database; and use of electronic and voice mail. Incumbents in this classification tend to support a function or department but may support a particular person(s).

Job Duties
Duties include but are not limited to:
  • Respond to inquiries regarding parking citations and parking permits.
  • Review, update, and revise procedures and processes for customer relations and PMB systems.
  • Maintain confidentiality when dealing with information about ticket recipients and permit customers.
  • Stay abreast of California vehicle code updates regarding parking tickets.
  • Process, screen, and file daily parking citation and permit payments.
  • Data entry of parking citations and permit into PMB systems.
  • Assist lead staff with the implementation of setup processes for new PMB agencies.
  • Arrange schedules, set up meetings for travel arrangements, and act as administrative support backup as needed.
  • Compile documents, report statistics as necessary for agencies, and manage logistics, including acquiring supplies and equipment.
  • Provide general support and assistance to UPD operations, including non-emergency radio communications.
  • Assist with a full range of moderate to complex clerical and secretarial work assignments, projects of moderate scope and complexity, and planning and coordinating clerical work activities.
  • Provide lead work direction and/or training and assistance to others in work processes and procedures.
  • Assist with troubleshooting and identifying issues with PMB systems.
  • Track, maintain, and monitor PMB equipment.
  • Assist with assessing, formulating, and evaluating technological improvements for PMB in collaboration with Technical Support personnel.
  • May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
  • The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
  • At the direction of appropriate administrator, may provide support to other departments within functional area as needed.
  • Other duties as assigned.

    Minimum Qualifications
    Education: Completion of a high school program or its equivalent.
    Experience: Some experience in an office environment.

    Preferred Qualifications

  • Two (2) year of office experience providing support via phone, email, web-based and in person.
  • Bilingual proficiency in Spanish (speaking and writing).
  • Experience in higher education or educational settings, including working with students.
  • Experience with Department of Justice fingerprinting requirements, live scan, inked fingerprinting or related procedures.
  • Experience providing lead work direction to others.
  • Experience in cash handling and related procedures.
  • Experience working within law enforcement agencies.
  • Experience in MS Office and other relevant software (Concur, PeopleSoft, Adobe Suite, File Maker, etc.).

    Knowledge, Skills, Abilities

  • Experience to be proficient in performing most or all work assignments.
  • General working knowledge of applicable university infrastructure, policies, and procedures
  • Thorough knowledge of office methods, procedures, and practices.
  • Ability to use standard office equipment. Typing and keyboard skills.
  • Fluency in using standard word processing and related computer software packages.
  • Ability to identify and solve standard problems and refer more complex problems to appropriate staff.
  • Thorough knowledge of English grammar, punctuation, and spelling.
  • Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies.
  • Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.
  • Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
  • Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills.
  • Demonstrated competence in effectively presenting standard information in writing.
  • Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.

    Special Conditions

  • Ability to work a flexible schedule (after hours, evenings and or weekends), including campus event as needed.
  • Bilingual proficiency in Spanish (speaking and writing).

    Physical Requirements
    The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range
    Anticipated salary will be $3,505 - $3,856 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full Administrative Support Assistant II range: $3,505 - $5,159 per month)

    Compensation & Benefits
    Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 7) Benefits Summary: CSU Employee Benefit Summary

    How to Apply
    To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resume. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.

    Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

    Application Deadline
    May 15, 2024.

    Criminal Background Clearance Notice
    Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    Additional Information
    Campus & Area
    California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

    Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

    Clery Act Disclosure

    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

    Equal Employment Opportunity

    The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

    Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form.

    CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

    The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

    INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE



    To apply, visit https://careers.csustan.edu/st/en-us/job/538149/administrative-support-assistant-ii







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    • California State University, Stanislaus

    Turlock , CA