Job Description

Job Description

Are you looking for something more than a job? At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy and we want to train you for your dream career.

At DialAmerica your resume building growth is a priority.

We are currently seeking enthusiastic and motivated Call Center Customer Service Sales Agent to assist to assist customers of a nationally recognized identity theft protection service company with their enrollments. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.
Job Responsibilities

Specific duties for this role include:

Answer questions regardingIdentity protectioncoverage
Assisting customers in evaluating their needs and selecting the best solution in a consultative manner
Assisting in the enrollment, renewal and service of customer accounts
Helping sellproducts and services to new and existing customers
Updating customer records accurately and efficiently
Recognizing and complying with performance standards for quality, performance, attendance, and schedule adherence.

Benefits

Heres just some of what we have to offer:

Guaranteed salary plus performance based pay incentives. No cap on commissions
Set schedule
Weekly pay with direct deposit
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed
Rapid opportunities for advancement
Professional and upbeat office setting

Job Requirements

Requirements for this CSR role include the below:

Goal oriented with a healthy competitive spirit
Strong attention to detail, dependability, and follow through
Working knowledge of Windows-based software
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Previous sales experience, a plus
Background and/or drug test may be required

Come for a job, INVENT your career! Apply now!

ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

This job was posted on Mon Apr 25 2022 and expired on Wed May 04 2022.

Minimum $9K /yr

$28K /yr Average

Maximum $315K /yr

Tasks

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Hear and resolve complaints from customers or the public.

File and maintain records.

Receive payment and record receipts for services.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Analyze data to determine answers to questions from customers or members of the public.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

Process and prepare memos, correspondence, travel vouchers, or other documents.

Keep a current record of staff members' whereabouts and availability.

Take orders for merchandise or materials and send them to the proper departments to be filled.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Schedule space or equipment for special programs and prepare lists of participants.

Enroll individuals to participate in programs and notify them of their acceptance.

Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Service Orientation - Actively looking for ways to help people.

Knowledge

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.